I received a reply to a complaint against Ear, Nose and Throat clinic. They pretty much admitted they fucked up. First time I have ever received a letter admitting they screwed up. I am still amazed that I received something like that from Mid Central Health.
It is nice I have received something like this as it shows that they want to improve the service they provide. Wish all Mid Central Health departments want to take on board their complaints and use it to improve the service they provide, but somehow I don’t think that will ever happen anytime soon (a lot of people will agree with me on this one).
I have uploaded up a scan copy of the letter.
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